Bank of America is offering payment and fee assistance to its customers on a case-by-case basis. Consumer and small business customers can request payment deferrals on lending products like: small business loans, credit cards, auto loans, home equity loans and mortgage loans. With proper deferrals customers will have no negative effects on credit reports. Requests can also be made to waive or refund certain fees. The bank is also pausing asset repossessions, evictions, and foreclosures for now.

For more information and instructions on how to start the process. See https://about.bankofamerica.com/promo/assistance/latest-updates-from-bank-of-america-coronavirus

Bank of America Announces Additional Support for Consumer and Small Business Clients Experiencing Hardship From the Impact of the Coronavirus

Thursday, March 19, 2020 5:18 pm EDT

Bank of America today announced additional support for its 66 million Consumer and Small Business clients in response to the unprecedented challenges of the coronavirus. The company is offering assistance to clients through its Client Assistance Program and continuing to provide access to the important financial services on which these clients rely.

“Our clients rely on us every day and for every aspect of their financial lives,” said Dean Athanasia, president of Consumer and Small Business at Bank of America. “We’re going to continue to provide convenient access to the important services they count on, and the additional assistance and support they need during this difficult period. Our priorities are taking care of our team and each other, and continuing to fulfill our fundamental role serving our clients.”

Working on a case-by-case basis, as we’ve done in many other situations including the government shutdown and natural disasters, Bank of America’s additional assistance for clients impacted by the coronavirus includes:

Consumer and Small Business deposit accounts: clients can request refunds including overdraft fees, non-sufficient funds […]